Shipping policy
Last updated: November 2025
1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by an additional 1–2 days.
2. Shipping Methods & Delivery Estimates
Delivery time depends on your location and the chosen shipping method.
-
Domestic Shipping: 3–7 business days
-
International Shipping: 7–20 business days
Please note: Delivery delays may occur due to customs, weather, or courier issues.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination and package weight.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.
5. Customs, Duties & Taxes
International orders may be subject to customs or import fees. These charges are the customer’s responsibility. ScarfPlace is not responsible for delays caused by customs.
6. Incorrect Shipping Information
Customers must enter the correct shipping address during checkout. We are not responsible for orders shipped to an incorrect or incomplete address.
7. Lost, Stolen, or Damaged Packages
ScarfPlace is not responsible for:
-
Packages lost or stolen after delivery
-
Delays caused by shipping carriers
If your package arrives damaged, contact us within 48 hours with photos, and we will help resolve the issue.
8. Contact Us
For shipping questions or support, contact us at: Email: support@scarfplace.store